How businesses may make use of this guide
An overview of ITIL 4’s core components and activities is provided in this article, the first of a series of more than 20 articles. Every piece we write is a chance for us to share what we’ve learned through years of expertise in the field. To navigate the Guide, use the right-hand navigation menu or simply click on the topic you’re interested in.
The following is presented as an introduction to this article:
- ITIL’s modern service management strategy is based on
- Overview of IT Infrastructure Library
- In addition to the Service Value System and 4 Dimensions, ITIL 4 introduces a number of new concepts.
- A brief history of ITIL.
ITIL is used by who?
- Benefits of using ITIL best practises
- A selection of different ITIL-complementing frameworks
- A few pointers to get you started
- Continuing education resources include websites and free e-books.
- Additionally, you’ll have the chance to: while you “scroll through” this online manual:
- Read in-depth ITIL 4 articles written by industry experts.
- Recognize how ITIL 4 aids in the current administration of services
- Free ITIL manuals may be found online.
- Find out how BMC’s products support ITIL.
What has changed in ITIL 4?
Four dimensions, practises instead of procedures and the fundamental principles of ITIL 4 are the essential components. Value is created via the service value system. Sprintzeal It explains how all of a company’s components and operations work together to produce value for its stakeholders. As part of ITIL v3’s “four Ps,” these four dimensions ensure a comprehensive approach:
- Organization and people: How do the company’s culture, as well as the performance and knowledge of its employees, assist the fulfilment of objectives?
- Value streams and processes: How do the many elements of the firm work together to produce added value?
Information and technology: What information and knowledge or technology is necessary to handle services?
When it comes to designing, implementing, delivering, sustaining and always upgrading services, what are the links between different organisations?
Integrating culture, technology, and information and data management into the process gives for a more comprehensive understanding of working practises. This is explained in detail in the 34 guidelines provided. And last, these fundamental principles help firms improve at all levels.
In what ways does ITIL 4 benefit businesses?
Strategically, the core processes of a company evolve together.
Digital service management, in particular, is moving into a strategic context with ITIL Certification as an integrated paradigm. All aspects of IT service management, including development, operation, business partnerships, and governance, are considered as interrelated. Companies can better handle the demands of digitalization with the support of this cooperative strategy. As a result, IT departments are no longer only supporting business operations; rather, they are increasingly integrating themselves into those operations and even taking on essential roles within them.
ITIL 4 should not be used mindlessly, as was the case with ITIL v3. Chaos is often a by-product of Agile labour. Principles and procedures connected with the keyword may be well-known, but they aren’t. The first step is to establish a uniform definition of “agility” in the company. ITIL 4 and its associated solutions only make sense after that.
Helpful tools: chatbots and artificial intelligence.
The comprehensive idea of ITIL 4 can only be effectively implemented with the help of integrated solutions. Since data loss at interfaces is a common occurrence with isolated solutions, this can lead to poor decision-making owing to erroneous data. Artificial Intelligence (AI) may also be used to assist firms better grasp the increasingly intricate linkages between various operations. Predictions may be made and firms can respond to incidents considerably more quickly and precisely as a result of this.
The use of Kanban boards or basic group organisation should be supported by agile approaches. ITIL 4’s customer experience criteria necessitate a straightforward setup of the solution used to achieve these objectives. Companies should ensure that they can easily interact with the IT department when selecting the correct service management system.
The digital transition has a lot of space for improvement.
Service management in the digital era would not be possible without the help of ITIL 4. When it comes to agile, lean, or DevOps-related concerns, user firms frequently feel that they’ve been left in the lurch. Therefore, they are unable to implement their ideas with confidence and security in the future.
All of these features are included in the latest version of the ITIL (IT Infrastructure Library). However, the focus should definitely be on the relationship between firms and their customers, as well as the perception of customers.