Home Tech Netgear Orbi Connected But No Internet? Let’s Fix It!

Netgear Orbi Connected But No Internet? Let’s Fix It!


These days many Orbi users are complaining about the ‘Netgear Orbi connected but no internet’ issue. If your story is not different from others, then this post will add a happy ending to yours. In this article, we will provide you with various tips and tricks to fix the issue. But before that, get to know about the reasons that have led you to the issue.

Reasons: Netgear Orbi Connected But No Internet

Users set up Netgear Orbi router via orbilogin.com to access a high-speed internet connection. But, it can become a pain in the head if the ‘Netgear Orbi connected but no internet’ issue occurs. Following are the reasons that might have led you to the issue:

  • No internet connection.
  • There is an issue from the end of your ISP.
  • A wrong protocol online address has been assigned to your WiFi-enabled device.
  • Your DNS settings have not been configured properly.
  • The WiFi drivers of your device are outdated.
  • The connection between your Orbi router and modem is unstable.
  • Your Netgear Orbi router is placed at the wrong location.

Now that you’ve discovered the reasons that might have led you to the issue you’re currently facing, it is time to troubleshoot it. Continue reading.

Fixed: Netgear Orbi Connected But No Internet

  1. Check the Internet Access

Before you do anything else, ensure that you have enough data to access a flawless internet connection. Because at times, the issue occurs due to the insufficient data package.

Also, ensure that the mobile data is disabled. The reason being that enabling mobile data and WiFi at the same time can create a nuisance.

  1. Contact Your Internet Service Provider

Give a call to your Internet Service Provider and ask him if there is an issue from his end. If our assumption comes true, then ask your ISP to send a person to diagnose and fix the issue.

  1. Check for IP Conflict

The IP address conflict occurs when two WiFi devices have the same IP address. In that scenario, you’ll not be able to access the internet on your WiFi-enabled devices even after being connected to the Orbi router’s network.

So, check for the same for your Netgear Orbi router and satellite. Perhaps, your satellite is not connecting to the router due to an IP address conflict. Therefore, assign a different IP address to both devices.

  1. Change DNS Server Address

Chances are that the DNS cache has been corrupted. It can happen due to technical glitches or the insertion of unauthorized domains by third-party applications. In that scenario, you won’t be able to connect to the internet due to the server address conflict.

To fix the issue at hand, simply clear the DNS cache, or change the DNS server address. Once done, check if the issue is still bothering you. If it is, then don’t hesitate to implement the next troubleshooting hack.

  1. Update the System Drivers

Sometimes, outdated network drivers are the culprit that are not allowing you to access the internet. To fix the issue, get the drivers of your system updated and see if the Orbi mesh network returns to its normal working state.

  1. Connect Orbi Router and Modem Properly

Is the connection between your Netgear Orbi router and modem stable? Probably not. So, check whether your WiFi devices are connected properly or not. If you have connected them wirelessly, replace the existing connection with a wired one.

If you’ve already used an Ethernet cable for connecting your Netgear Orbi router and modem, then check if it is free from wear and tear. If it is not, then don’t wait to buy a new Ethernet cable.

  1. Relocate Your Orbi Router

Placing an Orbi router near a corner or concrete wall can result in the dampening of your router’s WiFi signals. Looks like your router has met the same fate. So, it is time to relocate the Orbi router. Make sure to keep it away from reflexive surfaces, objects carrying a large amount of water, metal objects, and radio-waves emitting devices.

Also, ensure that the place chosen to place your Netgear Orbi router is neat and clean.


If none of the aforementioned troubleshooting hacks has worked for you so far, then perform factory default reset of your device, and set up your router by accessing the Orbi login page.

Final Thoughts

That’s all about what to do to fix the ‘Netgear Orbi connected but no internet’ issue. Here’s to hope that you will be able to resolve the issue in a hassle-free manner with the help of the above-discussed troubleshooting hacks.



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